FAQ

Frequently Asked Questions

Where do you ship?

We ship to addresses in Canada. Standard Shipping is free.

How long does delivery take?

Processing normally takes 1–2 business days. Standard transit after shipment normally takes 4–6 business days. Weekends and Canadian federal statutory holidays are excluded.

How do I track an order?

When tracking is available, it is sent to the order email after shipment.

Can I change or cancel an order?

Contact us as soon as possible before shipment. We will try to help, but changes or cancellations are not guaranteed once processing begins.

Can I return an item?

Eligible items may be returned within 30 days after delivery if they are unused, in their original condition, and in the original packaging. Contact us first with the order number.

When will I receive a refund?

After an eligible return is received and approved, the refund is issued to the original payment method within 10 business days. Your payment provider may need additional posting time.

What if an item is damaged, missing, or incorrect?

Contact us with the order number, a description, and clear photos of the product and packaging. We will review the issue and explain the next step.

Which payment methods can I use?

The payment methods currently enabled for your order are displayed at checkout. Payments are processed in Canadian dollars through Shopify’s secure checkout.